Frequently Asked Questions

I AM NOT SURE IF I WANT TO ORDER ON WOOD, CANVAS, ACRYLIC OR METAL, CAN YOU HELP ME DECIDE WHICH SUBSTRATE IS BEST?

I've created a video that lets my collectors see the difference between my paper, canvas, acrylic, metal and woods prints.  You can watch the video on youtube and you can click below to view.


i don't see the KECK piece i am looking for?

Every piece of art listed on Keck's full portfolio website at  www.keckfineart.com can be added to this site too so that you can purchase your favorite Keck work on any of the substrates listed on this site; acrylic print, wood print, metal print or canvas.   KeckFineArt.com has a database of over 3,000 Keck original images and this site you are on now, keckartprints.com, is limited to a smaller number of works to feature Keck's most most popular and best selling art prints from all of her different styles: abstract, scripture/cross, mixed media, and dogs.  

If you are looking for a particular Keck artwork that you do not see here simply phone us at 219.306.9474 and we will list it here for you asap.  We can also take your order for you over the phone as well if you need to place the order immediately.

DO YOU CREATE CUSTOM SIZES?

CANVAS:  For oversized canvas pieces we can often offer larger sizes than what are shown on this site, please phone or email us for customer order inquiry.  

WOOD / ACRYLIC / METAL:  All the sizing applied to the metal, wood and acrylic prints shown on this site are the largest we can offer.  

NOTE: We work with interior design firms across the globe to create oversized artworks for many large scale art projects.  We can create diptych, triptych, quadtych arrangements too so please reach out to us via phone or email with any questions.

WHEN WILL I RECEIVE MY ORDER? 

We do our very best to ensure that your new Keck art print arrives in a timely manner. In general, most art print orders, (canvas, wood, metal and acrylic) are processed, produced and shipped within 4 to 10 business days - and typically arrive to you in 6 to 12 business days. If you are needing the artwork for a specific date please phone us direct at 219.306.9474 and we will see if we can expedite the shipping and what if any additional charges would be incurred.  You may also email your shipping inquiry via email to support [at] keckartprints [dot] com with RUSH ORDER INQUIRY in the subject line of the email.

DO YOU SHIP INTERNATIONALLY? 

Yes. Additional charges may apply and will show in the order form area on your site before purchasing.

CAN I CANCEL MY ORDER?  

Unless your order has already gone into production you can cancel it. Please send email to support [at] keckartprints [dot] com as soon as possible with ORDER CANCELLATION INQUIRY in the subject line of the email if you wish to cancel your order.  *NOTE:  Some items go into production within 1 business day and on a few occassions there are products that may go in to production on the same day of purchase.  If production has already begun it can not be cancelled.  

What is your Policy on Returns/Exchanges/Refunds?

DAMAGED ITEMS: (ORIGINALS OR PRINTS)

We will provide a no charge replacement or refund for any quality issues whatsoever. We may request to have the presentation / order returned to us and would provide a return shipping label at no cost to you. We will provide a complete refund or a no charge replacement for any orders that may be damaged in shipping. For a refund or replacement, please contact support [at] keckartprints [dot] com with DAMAGED ARTWORK SHIPMENT in the subject line of the email and we will be in instant contact with you on how to proceed.

CUSTOMER PREFERENCE: (PRINTS)

We do not accept exchanges or returns for customer preference, but have an amazing and free service that lets you see the artwork in your home or office before you buy. (see below) 

LIVE PREVIEW ART IN YOUR HOME/OFFICE:

Use our free live art preview tool, (bottom left hand corner of this site), to see the art in your space BEFORE you purchase.

By clicking the AR compatible link at the bottom left of your screen throughout this site you can instantly use the camera on your phone or tablet to superimpose any of the art on this website directly onto a wall inside of your home or business.  To use this free feature, Just look for the "Live Preview AR" button (at the bottom of your screen) when viewing any Keck piece of art on this website!  

This amazing new feature lets you instantly see the artwork in your setting before you purchase helping to set your mind at ease that you are purchasing just the precise piece for your space.  

do you offer hand embellished (PAINTED) prints?

I do offer hand embellisment services.   Many of the art prints you find on this website can be hand embellished for an additional fee.  Receiving a hand embellished print incurs a much longer shipping time as well.  It will take approximately 3 to 4 weeks longer to receive a hand embellished art print.

If you would like me to hand embellish an art print for you please phone me direct at 219.306.9474,  You can not order hand embellishing through the order form on this site.

MINIMUM: I charge a minimum $200.00 fee for hand embellshed art prints.  $200.00 is the starting point and the hand embellished charge increases depending on the size of the work and the amount of embellishment applied.   

DUAL SHIPPING CHARGES: Please note there is additional shipping fee involved on all hand embellished print orders because after production instead of being shipped directly to you, it is shipped first to my studio and then after embellishment is shipped again to your location. You do incur the costs of both shipments if you choose to have an art print hand embellished.

WHY HAND EMBELLISH?

Some art collectors prefer to own the original piece of art instead of an art print.  Many times if an art collector missed out on the chance to purchase my original painting before it sold the next best option for them is to ask me if I will hand embellish an art print for them.  I have many collectors who pay extra for this service, because that it is their personal preference, and they most always opt to purchase only original artwork.

With that said the quality of the photography of my works for print reproduction, and the quality of the material used to create my art prints is of the highest standards and hand embellishment is just a luxury that some like but it is never required.   

WHAT IS HAND EMBELLISHMENT?

When an art print is hand embellished by the artist the artist actually adds paint, or whatever medium they work in, directly to the top of the art print. This hand embellshing makes the print more closely resemble an original piece of art.

It is important to explain the difference between hand embellishing a canvas to cover up poor print quality, or professionally hand embellshing quality art prints because the collector prefers a more expensive piece of artwork than the giclee print, because there is a difference. 

If you have ever been in a store like Hobby Lobby, Michaels, Tuesday Morning, Home Depot, etc and you see the cheaper decor art in those stores with globs of paint placed on top of the canvas, technically that is considered hand embellished too.  The main difference those 'hand embellished' prints are sweatshop artworks covering up inferior art prints.  Traditional hand embellishment done on top of fine art prints does raise the value of the art print in the eye of the collector and art market.

How can I keep up with your new work?

Please use the LET'S CONNECT links at the bottom of this page to stay up to date with my latest works.  If you join my newsletter (using link below) you will receive updates directly to your email box of my live art shows, in studio painting videos, special collector offers and more!



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Live Preview Art In Your Home/Office

Use this free live art preview service easily by using the camera on your phone or tablet to superimpose Keck art piece onto a wall inside of your home or business.  To use this free feature, Just look for the "Live Preview AR" button when viewing any Keck piece of art on this website!

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FREE ART GIVEAWAY - ENTER TO WIN!

ARTIST SIGNED, 5 PACK MYSTERY ART PRINTS GIVEAWAY - $206 VALUE

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That's it! Eazy Peezy!! Type in your email above, hit Enter To Win and you are entered!

You can even add BONUS entries of your name into my FREE Art Giveaway by doing any or all of the following...

BONUS ENTRY #1: follow me on instagram @michelkeckart
BONUS ENTRY #2 : share my post in your instagram story
BONUS ENTRY #3: comment on my instagram FREE ART GIVEAWAY post with the title of your favorite Keck art piece.

1 🏆 winner will receive an artist signed Keck Mystery Art Print bundle (5 prints in total) in the art category of their choice (abstract, scripture, mixed media, or combo) all hand signed by yours truly.

You will receive three 6" x 8" artist signed art prints, and two 9" x 12" artist signed prints in the category of your choosing (abstract/mixed media/scripture). Each print has a 1" border around the image. 6"x8" image size will be 8"x10" total size with white border, and the 9"x12" prints are 11"x14" total size with white border.

For more information on the Mystery Art Print Packs the winner can choose from click here.

*This contest is valid only for U.S. Residents. ** You can enter the contest if you reside outside of the U.S. but international winners will be responsible for shipping and handling if chosen.

I'll follow up in an email to confirm your entry. If you don't see a confirmation email, check your spam folder.

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